Help Center
amjil Frequently Asked Questions
Got questions about your amjil account, deposits, withdrawals, games, or responsible gaming? You are in the right place. This FAQ covers everything Filipino players commonly ask — from GCash deposit steps to PAGCOR licensing, wagering requirements, and self-exclusion. If you cannot find your answer here, our support team is available 24/7 at [email protected].
Account & Registration
Everything you need to know about signing up, completing KYC verification, login troubleshooting, and managing your amjil account settings.
Deposits & Withdrawals
GCash, PayMaya, BPI, BDO, Metrobank — find out minimum amounts, processing times, fees, and withdrawal limits so you always know where your money stands.
Games & Gameplay
JILI slots, live casino, PBA sports betting, sabong, bingo — learn about RTP, mobile compatibility, and how fair play is maintained across all amjil games.
Bonuses & Promotions
How the welcome bonus works, what wagering requirements mean, which games count, and how amjil's loyalty VIP program rewards consistent Filipino players.
Safety & Responsible Gaming
PAGCOR registration, the 21+ age requirement, self-exclusion, deposit limits, and professional support resources for Filipino players who need help.
24/7 Support
Cannot find your answer here? amjil's Filipino support team is available around the clock via email. No bots, no scripted delays — real help from real people.
Category 1
Account & Registration 5 questions
Creating an amjil account is straightforward. Visit amjil.org and click the registration link. You will need to provide a valid email address, a secure password, your full name, date of birth, and a Philippine mobile number. All new accounts require age verification — you must be 21 years or older to register. Identity documents such as your PhilSys ID, passport, or driver's licence are required before real-money play is activated.
amjil follows strict Know Your Customer (KYC) requirements as part of its PAGCOR-registered operations. Accepted documents include your PhilSys National ID, Philippine passport, driver's licence, SSS or GSIS ID, and PRC ID. You will also need to submit a selfie with your ID and proof of address (utility bill or bank statement not older than 3 months). KYC is typically processed within 24 to 48 hours on business days.
If you cannot log in to your amjil account, first check that you are using the correct registered email address and password. Make sure Caps Lock is off. If you have forgotten your password, use the password reset option on the login page — a reset link will be sent to your registered email. If your account has been temporarily locked due to multiple failed login attempts, please wait 15 minutes and try again. For persistent issues, contact support at [email protected].
No. amjil strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms and Conditions and may result in permanent suspension of all associated accounts, forfeiture of balances, and reporting to PAGCOR. If you believe a duplicate account has been created in your name without your consent, contact our support team immediately at [email protected].
To permanently close your amjil account, log in and navigate to Account Settings, then select Close Account. You will be required to confirm your identity and withdraw any remaining balance before closure is processed. Alternatively, you can email [email protected] with your account email and a formal closure request. Note that if you are closing your account due to problem gambling, we strongly recommend activating self-exclusion first — see the Responsible Gaming section for details.
Category 2
Deposits & Withdrawals 5 questions
GCash is one of the fastest and most popular deposit methods at amjil. After logging in, go to the Deposit section, select GCash, and enter your desired amount. You will be redirected to the GCash payment gateway to confirm the transaction using your GCash MPIN. Deposits via GCash are credited to your amjil account instantly in most cases. The minimum GCash deposit at amjil is ₱100.
The minimum deposit at amjil varies by payment method. For GCash and PayMaya, the minimum is ₱100. For online bank transfers via BPI, BDO, or Metrobank, the minimum is ₱200. For over-the-counter bank deposits, the minimum is ₱500. These thresholds are set to accommodate a wide range of Filipino players, whether you are a casual bettor or a high-stakes player looking for larger bankroll management options.
amjil processes withdrawals within 1 to 24 hours for most requests, depending on the payment method and whether your KYC verification is complete. GCash and PayMaya withdrawals are typically the fastest, often credited within 1 to 3 hours. Bank transfers to BPI, BDO, and Metrobank accounts may take up to 1 banking day. Withdrawals requested on weekends or Philippine public holidays may experience slight delays. Pending bonus wagering requirements must be met before a withdrawal can be processed.
amjil does not charge any internal fees for standard deposits or withdrawals. However, your payment provider — GCash, PayMaya, BPI, BDO, or Metrobank — may apply their own transaction fees depending on your account type and the transaction amount. We recommend checking your e-wallet or bank's fee schedule. amjil absorbs processing costs on most transactions to ensure Filipino players get the full value of their deposits.
Standard amjil accounts have a daily withdrawal limit of ₱50,000 and a monthly limit of ₱500,000 via GCash or PayMaya. Bank transfer limits may differ. VIP players with upgraded account tiers enjoy higher withdrawal thresholds. If your requested withdrawal exceeds the standard limit, our team will contact you to process the transaction in multiple instalments or through an alternative arrangement. Contact [email protected] for high-value withdrawal enquiries.
Category 3
Games & Gameplay 5 questions
amjil offers a wide selection of online slots including popular JILI titles such as Fortune Tiger, Crazy777, Money Coming, and Bombing Fishing. We also carry games from other leading providers in the Philippine market. Our slots library is regularly updated with new releases. All slot games at amjil use certified random number generators (RNGs) to ensure fair and verifiable outcomes on every spin.
Yes. amjil is fully optimized for mobile play on both Android and iOS devices. The entire platform — including slots, live casino, sports betting, bingo, and sabong — is accessible through your mobile browser without needing to download a separate app. Simply visit amjil.org on your phone's browser and log in as normal. The mobile interface is responsive and designed for smooth gameplay even on slower Philippine mobile data connections.
Yes. amjil's live casino section features real-time games streamed directly to your device, including Live Baccarat, Live Blackjack, Live Roulette, Live Dragon Tiger, and Sic Bo. Games are hosted by professional dealers and are available 24 hours a day, 7 days a week. Live casino games are ideal for players who want the authentic casino-floor experience from the comfort of their home in Manila, Cebu, Davao, or anywhere across the Philippines.
Yes. amjil's sportsbook covers PBA (Philippine Basketball Association) games, as well as NBA, UAAP, NCAA Philippines, and international football leagues. You can place bets on moneylines, spreads, totals, and same-game parlays. UFC and boxing events — including Filipino world title fights — are also featured. Odds are updated in real time and in-play betting is available on selected matches. All sports betting is exclusively available to players aged 21 and above.
RTP values at amjil vary by game and provider. Most JILI slot titles at amjil have RTPs ranging from 96% to 98%, which is competitive within the Philippine online casino market. RTP is a theoretical long-term average — it does not guarantee outcomes on individual sessions. You can find the RTP for each game in the game's information panel before playing. amjil only features games from providers that publish certified, independently audited RTP figures.
Category 4
Bonuses & Promotions 4 questions
amjil offers a welcome bonus to newly registered and verified players on their first deposit. The bonus amount and percentage are displayed on the Promotions page at the time of your registration. To claim the welcome bonus, opt in during your first deposit. Please read the full Terms and Conditions of the bonus before claiming — these outline the applicable games, wagering requirements, minimum deposit, maximum bonus cap, and expiry period.
Wagering requirements (also called playthrough requirements) specify how many times you need to bet a bonus amount before it converts to withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you must place ₱10,000 in qualifying bets before withdrawing. At amjil, wagering requirements are clearly stated in each bonus's Terms and Conditions. Not all games contribute equally — slots typically contribute 100%, while live casino games may contribute a lower percentage.
Yes. amjil rewards active players through a tiered loyalty program. As you play, you accumulate loyalty points that unlock higher VIP tiers — each with better cashback rates, faster withdrawal processing, higher withdrawal limits, dedicated account managers, and exclusive bonus offers. VIP players in the Philippines also receive priority access to new game launches and special promotions tied to local events such as PBA playoffs and national holidays.
Bonus eligibility depends on the specific promotion. Most amjil welcome and reload bonuses are valid on slots and selected arcade games. Live casino, sports betting, and sabong may be excluded or have a reduced contribution rate towards wagering requirements. Free spin bonuses are typically tied to a specific slot title. Always check the individual bonus Terms and Conditions on the Promotions page to confirm which games qualify before you start playing with bonus funds.
Category 5
Safety & Responsible Gaming 5 questions
amjil operates within the PAGCOR (Philippine Amusement and Gaming Corporation) regulatory framework. PAGCOR is the government body mandated under Presidential Decree No. 1869 to regulate and license online gaming operations in the Philippines. Players in the Philippines can legally participate in PAGCOR-registered platforms. amjil is committed to full compliance with all applicable Philippine gaming regulations, anti-money laundering laws, and data privacy requirements under the Data Privacy Act of 2012.
The minimum age to play at amjil is 21 years old, in accordance with PAGCOR regulations and Philippine law. This applies to all games and services on the platform — slots, live casino, sports betting, sabong, and bingo. All accounts are subject to mandatory age and identity verification before real-money gameplay is permitted. amjil has zero tolerance for underage gambling and will immediately close any account found to be operated by a person under 21.
amjil's self-exclusion tool is available directly from your Account Settings under the Responsible Gaming section. You can choose a temporary exclusion period (1 month, 3 months, 6 months, or 1 year) or a permanent exclusion. Once activated, your account is locked immediately, all marketing communications are stopped, and logins are blocked for the full duration. Self-exclusion cannot be reversed early under any circumstances. If you need support, please also contact [email protected].
Yes. amjil provides a full suite of responsible gaming controls in your Account Settings. You can set daily, weekly, or monthly deposit limits, loss limits, and maximum wager limits per bet. Session time limits let you cap how long you play in a single sitting, with reality-check notifications before the limit is reached. All limits take effect immediately when set. Increasing a limit requires a 7-day cooling-off period to prevent impulsive changes during a losing streak.
If gambling is negatively affecting your finances, relationships, or mental health, please seek help immediately. amjil's support team is available 24/7 at [email protected]. For professional support in the Philippines, you can contact the DOH mental health crisis line at 1553 (toll-free), or reach out to Gamblers Anonymous Philippines which holds regular meetings in Manila, Cebu, and Davao, as well as online. PAGCOR also maintains responsible gaming resources accessible at pagcor.ph.
Still Need Help?
Our Support Team Is Here for You
If you have gone through all the questions above and still cannot find what you are looking for, do not hesitate to reach out. The amjil support team is staffed 24 hours a day, 7 days a week — including weekends and Philippine public holidays. We typically respond to email queries within 1 to 3 hours. Whether your question is about a stuck withdrawal, a bonus query, a technical issue, or anything related to your account, we are here to help.
Email Support
Support Hours
24 hours / 7 days — including public holidays
Average Response Time
1 to 3 hours for email queries
Can't find your answer?
Browse our full help resources or reach out directly. amjil's team speaks Filipino-English and understands the local context — no need to explain the basics.
Ready to Play?
Everything You Need to Know — Now Start Playing
amjil gives Filipino players a secure, PAGCOR-registered platform with fast GCash payouts, top JILI slots, live casino, PBA betting, and responsible gaming tools built in. For players 21 years and above only.
21+
Only for players aged 21 and above. Please gamble responsibly.